Dell Does Care.
Well, if you didn’t know, Dell sent me off to DellCAPCanada Day in Toronto this past Thursday.
So, I want to thank Dell for putting me up and having me down to share my opinions. The hotel was beautiful, historical and had quite the view. The balcony was exceptional, so thanks once again!
To be completely honest, I didn’t know what to expect, I haven’t owned a Dell product in several years and as many of you have either felt or like me, have heard about Dell’s less than stellar customer service or products in the past.
I personally have never had a bad experience but, at the event, I had the opportunity to hear the bad experiences and the good as well.
I also learned that Dell does care.
They cared enough to transport 30 consumers and business people to Toronto from all over Canada to hear our opinions and gave us the opportunity to extend this same ‘be heard’ opp to our readers and networks.
I’ve also discovered that Dell has been green and Eco-conscious for over 10 years and have been making PVC free hardware since 2008. They also allow portion of employees to work from home to reduce carbon emissions from their automobiles. Their headquarters in Austin has partially covered parking that are adorned by solar panels and come equipped with outlets to charge electric vehicles. They try to reduce extra packaging and their packaging is made from bamboo or mushrooms. Of course they have a recycling program for both consumers and businesses. If you want more information about their green initiatives, go here.
To me, this is powerful information as a consumer.
We had the chance to see Dell’s new products, like the XPS 15Z that is sleek, thin and fast! There were many different types and styles to suit every walk of life.
I’ve never been a large laptop kinda gal so though their computers were pretty cool, they weren’t for me. I like small, handheld powerful tools. I did however walk away with a surprising revelation.
Brace yourselves folks.
I think that my next tablet will be the new Dell tablet, it’s set to come out early November, so this is a sneak peek m’deres! It’s sleek, thin not clunky and has the capability of my current netbook, perhaps more. The selling point is that it is powered by Windows 7.
Well, the most enjoyable part of DellCAPCanada was the conversations had, the people I met and the opportunity to voice my opinion DIRECTLY to a company willing to listen.
I was pleasantly surprised at the tenure of Dell representatives who attended and the immense passion they felt and expressed for their company and products. I was actually seated next to David Miketinac and Brad Penner of Dell and chatted throughout the entire day. I also chatted with Phil Bryant, Anne Camden and Rebecca Wellan of Dell who were the warmest people, they all were! Jason Duty and David Bohl were also in attendance but, unfortunately we didn’t cross paths! But, have connected on Twitter.
I also met @missy_lee, @JaneAtDell, @SarahatDell, @SocialDave, @AmyatDell, @JasonDatDell, @fiona216, @WeytzeD, @casiestewart and many more which were fabulous and some folks I briefly spoke to but, I’m following you now so I’ll be tweeting you!
The topics I addressed were what some of you asked and my own questions for Dell.
I shared my opinion about social media as a powerful tool for companies as a direct line to us, the consumers–they were eager and willing to learn more. We shared how a tweet can really make a difference and invited Dell to engage with its customers or potential customers on a more personal level.
You guys wanted to know if Dell will have physical locations to go to to troubleshoot a problem and to experience–touch and feel their products. Well, Dell is planning to have 40 locations by Thanksgiving in the US and Canada will follow shortly after. Whether they are kiosk style, stores or both is yet to be determined.
But, it’s coming.
For new/existing Dell customers, did you know if you send a quick @mention to @DellCares they will do their best to help you out?
Social media is such a powerful medium and it’s exciting to see companies jump on the Twitter train. You guys know how much I love THE Twitter.
In the midst of conversation and engagement, there were amazing artists on site, documenting our discussions via illustrations, they were amazing and so talented. Check it out.
What I took away from DellCAPCanada was an immense wealth of information, an eye-opening experience after being away from Dell so long. My opinion of Dell is that they are a company who is open to hearing negative feedback because they want to improve and that they truly believe in their products.
They bleed Dell blue.
Here is David Miketinac expressing that Dell is a data driven company that has an insatiable thirst on how they can do better.
Lastly, I think that we as consumers have to try to give companies a second chance. We are often harsh, I’m guilty of it too, and most times, with good reason. With us a society who want quick solutions instantaneously, it’s no surprise.
But, I believe that you can’t just blow off a company entirely over one bad experience.
Let them make it right.
I know Dell wants to.
So, I leave you with this simple end-note. As consumers, make smart and informed decisions, do what feels right, voice your opinion respectively and choose what is right for you.
What has your experience been with Dell as a consumer?
Thank-you Dell for an eye-opening, engaging experience!
Til then, cheers m’deres!