How to Know When You’ve Been Let Down by a Service
How to Know When You’ve Been Let Down by a Service
When you’re choosing a professional service, there’s always a risk something can go wrong. You’re putting a lot of trust into the skills and experience of someone you essentially don’t know.
It doesn’t matter if you’re a business owner needing a service or even a consumer needing a service, if it’s bad and you spent money on it, then you absolutely need to do something about it.
There can be various scenarios out there, such as a private contractor doing a bad job with installation in your home, an internet company constantly having outages to where you need to look into more reliable internet providers, or even someone like your doctor not taking you seriously with your health concerns.
All of these deserve attention, and by all means, you should try to do something about it.
Unfortunately, this doesn’t always go well, and it can leave you angry and out of pocket. Sometimes the problems that can occur aren’t necessarily down to the professional.
Understanding Professional Negligence
It’s one thing to experience a poor service, but professional negligence can result in major problems for both you and your business.
It’s more than just being let down, it’s a failure to meet the standards of expertise you hired them for.
Poor service would be described as slow communication, for example. Professional negligence on the other hand can include:
- You’ve received careless advice
- They made a major mistake
- They didn’t follow your instructions
You can experience professional negligence from builders, solicitors, accountants and any other professional service you hire.
What Should You Do Before Taking the Matter Further?
If you feel you’ve been let down, there are steps you can take to seek justice. Before seeking legal advice, it’s a good idea to try to rectify the problem with the tradesperson or professional involved This will show you did try to resolve the issue yourself.
Make sure you get as much proof as you can, such as photos and agreements. This will help if you can’t find a solution to the concern with the professional directly.
Filing a Claim
If you’ve tried and failed to rectify the problem out of the courts, you can progress to making a professional negligence claim.
For this, you’ll need an experienced solicitor.
You’ll need proof of the incident, and you can usually take advantage of “No Win, No Fee” offers. In order to make a claim, you’ll also need to have suffered some form of loss.
This could be a financial loss, or an injury you’ve experienced because of the work carried out. Without proof, it’s unlikely you’ll win the case.
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Filing a professional negligence claim can be a very complex process. For this reason, it’s really important to make sure you’re choosing the best solicitor. Always look at testimonials and reviews to check whether the solicitor you’re thinking of using is trustworthy.
Overall, mistakes do happen and sometimes it’s down to an error made by a professional you’ve hired. In these cases, seeking justice is essential not just for yourself, but to ensure nobody else suffers the same injustice.
However, it’s important to be fully sure you have been let down before taking the matter further.
Have you ever been let down?
Let me know, til then—cheers m’deres!
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Nancy Polanco is a freelance journalist, lifestyle content creator, and editor of Whispered Inspirations. She is a proud Mom to Gabby and Michaela and partner and best friend to Darasak. Having worked as part of a health care team for almost a decade, Nancy is happy to be back to her passion. She is a contributor to the Huffington Post, TODAY’s Parents, and an Oprah Magazine Brand Ambassador.
