Companies Who Get It Right.
Great customer service starts from the ground up. Many of you know that I am a big fan of TELUS. They are a company that is completely captivated with improving customer service every day. You can learn more about TELUS and how they are putting customers first at www.telus.com/expectmore.
Not all companies are perfect; in fact, a lot of companies have a long way to go. But, when we hear about stories of exceptional customer service, we are blown away because it proves that there are still companies out there who get it right, who still genuinely care about their consumers and helping those who really need it.
The Perfect Fish ‘N Chips.
This past summer, Gabby and I took a road trip through New Brunswick. It was a chance for us to connect, have fun and see the beauty of our great country. We had the opportunity to see some amazing things, best of all; we were able to try some amazing food. New Brunswick is known for its seafood and I was on a quest to try the perfect fish and chips. We had some killer fish and chips in St. Andrews, fresh, crispy with a zing of lemon!
Just last month, I had a craving for fish and chips and Hubs wanted wings. It just happened to be date night so we decided to go to a sports bar, John Max, to enjoy a great meal. Plus, this restaurant has a well-rounded menu that would satisfy both of our cravings. We sat down, the server came with our drinks and we ordered our meals.
We waited and waited and waited and then waited some more.
The people around us started getting their orders and we were already to the bottom of our drinks. Our server returned to the table and told us that she was very sorry for the wait, unfortunately, after a couple tries–the fish and chips were not coming together as they should. They were falling apart and if it was possible that I choose something else. I agreed and ordered a burger; we finished our meal with no further delays or issues.
Just as we were finishing up, a gentleman came over and introduced himself as the restaurant manager, he apologized about the fish and chips and explained what had happened. I explained to him that it’s no problem and that my meal was delicious. He thanked me and handed us a card with a $50 gift card inside. They made it right, they fixed my order and on top of that they went above and beyond to make it feel like my patronage mattered. You can guarantee that we went back and will continue to do so!
After our experience at John Max, I decided to do a search and learn more about the establishment and it turns out that the owner has made headlines already for stellar customer service for leaving patrons gifts under their cars’ windshield wipers.
Customers who have left their cars and chose not to drink and drive were greeted with a message from John O’Kane that stated, ” I just want to thank you for leaving your car parked overnight. I’m not sure if you had consumed alcohol at John Max or not, but we wanted to thank you for not drinking and driving.” A $20 gift card and voucher for two hours of free volleyball accompanied the letter.”Please accept this as a thank you for being responsible,” O’Kane writes. “Life is valuable, have a wonderful weekend.”
TELUS Wants You to EXPECT More.
While 95% of customers are satisfied, that simply isn’t enough for TELUS. They believe that when they expect more of themselves, their customers can expect more from them. I think that it is a great state of mind to have. I just happen to be one of the 95%; in fact, I’ve had amazing experiences with them far before I was a TELUS Advocate.
I Have Transcripts to Prove It!
Every single time that I’ve contacted them they were always pleasant to talk to. As you can see from our conversation above, we have had such great conversations. It feels like I am talking to an old friend, this exchange was when I wanted to upgrade my phone and she helped me out.
They always assist with any issue and I have never, ever walked away disappointed.TELUS is obsessed about constantly improving until they deliver an unmatched customer experience at every customer interaction, every time. Plus, they won’t stop until 100 per cent of their customers are happy.
Now, that’s great service!
Have you ever had an unforgettable experience with a company?
Let me know, til then–cheers m’deres!